Cancellation & Refund Policy
We stand firmly behind the tournament-grade craftsmanship of our combat gear. If you need to cancel an order, exchange a Gi for another size, or claim a refund for a damaged item, this policy outlines the exact process and timelines.
7-Day Return & Exchange Window
Customers can request a return or size exchange within 7 calendar days from the date of confirmed delivery. Refunds for eligible returns are processed to your original payment method within 5 to 7 business days.
1Order Cancellation
Cancellation Before Dispatch: You can cancel your order free of charge at any time before it has been handed over to our courier partner. Simply send an email to zenkaido.in@email.com with your Order ID, or contact our support team. Once cancelled, any prepaid payment will be refunded immediately to your original payment method.
Cancellation After Dispatch: Once an order is marked as Shipped / In Transit, it cannot be cancelled mid-transit. You can refuse delivery upon courier arrival or initiate a standard return within 7 days of receiving the package.
2Eligibility for Returns & Size Exchanges
To qualify for a return or replacement, the martial arts gear must meet the following criteria:
Eligible for Return or Exchange
- Item has manufacturing defects or seam flaws upon arrival.
- Item damaged during courier transit.
- Incorrect size, color, or model received.
- Karate Gi sizing mismatch (unwashed, unworn, original tags attached).
Non-Returnable Items (Hygiene Rules)
- Mouthguards / Gum Shields once sterile seal is broken.
- Groin guards / Protective cups once outer packaging is opened.
- Customized, embroidered, or bespoke name-stitched gear.
- Gis or uniforms that have been washed, chalked, or stained.
3How to Initiate a Return or Exchange
- Submit Request: Email zenkaido.in@email.com within 7 days of receiving your order with your 16-character Order ID (e.g.
ZK-...) and a brief description of the issue (attach photos/video if damaged or defective). - Reverse Pickup: Our team will schedule a reverse pickup through our logistics partner (BlueDart, Delhivery, etc.) at your original delivery address.
- Quality Inspection: Once the package arrives at our Mumbai warehouse, our quality control team inspects the item within 48 hours to confirm tags and condition.
- Dispatch or Refund: For exchanges, replacement gear is dispatched promptly. For returns, the refund is initiated immediately.
4Refund Timelines & Methods
Prepaid Orders (Razorpay)
Refunds are credited back to the original source of payment (Credit Card, Debit Card, Net Banking, or UPI ID) within 5–7 business days according to your banking institution's settlement schedule.
Cash on Delivery (COD)
For COD orders, refunds are credited via instant UPI transfer or direct IMPS bank account transfer. Our support team will request your verified UPI ID or Bank IFSC details.
5Assistance & Inquiries
Have questions about sizing, return pick-up status, or refund progress? Contact our fulfillment desk:
Email: zenkaido.in@email.com
Live Order Tracking: zenkaido.in/track-order
Operating Address: Gorai 1, Borivali West, Mumbai, Maharashtra 400091, India