Privacy & Data Protection Policy

At Zenkaido, your privacy is paramount. This policy outlines how we gather, utilize, store, and safeguard your personal data when you visit our website, order martial arts equipment, or interact with our services.

Zenkaido Combat & Performance Equipment•Compliant with Indian Consumer Protection & IT Rules

Terms & Conditions Privacy Policy Refund & Cancellation Shipping & Delivery Contact & Grievance

Our Core Privacy Guarantee

Zenkaido never sells, leases, or monetizes customer data to third-party marketing brokers. Your information is gathered solely to process and fulfill your combat gear orders, deliver shipping updates, and provide high-caliber customer support.

1Information We Collect

When you place an order, create an account, or submit inquiries through Zenkaido, we may collect the following categories of information:

Customer Identification & Contact

Full Name
Valid Email Address
Primary and Alternate Mobile Numbers (for delivery coordination)
Complete Shipping Address (including Pin Code, City, and State)

Device & Session Data

IP Address & approximate geographic region
Browser type, operating system, and screen resolution
Pages viewed and combat items added to shopping cart
Essential cookies for cart persistence and secure checkout

2Financial & Payment Card Security

PCI-DSS Level 1 Secure Tokenization via Razorpay

All online financial transactions on Zenkaido are handled exclusively by Razorpay Software Private Limited, a globally audited PCI-DSS Level 1 compliant payment aggregator.

Zero Card Retention: Zenkaido servers never receive, store, or view your complete credit card numbers, debit card PINs, CVV codes, or net banking passwords.
Bank-Grade Encryption: All communications between your browser, our checkout, and Razorpay are secured with 256-bit TLS/SSL encryption.
Two-Factor Authentication: Online transactions require mandatory Indian banking OTP or 3D Secure verification.

3How We Utilize Your Information

We process your personal information strictly for legitimate commercial and fulfillment objectives:

Order Processing: Verifying equipment selections, preparing packages, and creating courier shipping labels.
Delivery Tracking: Sending transactional SMS, WhatsApp notifications, and emails regarding dispatch milestones, tracking URLs, and out-for-delivery alerts.
Customer Support: Addressing inquiries regarding Gi sizing, order changes, or return and replacement requests.
Security & Fraud Prevention: Identifying duplicate checkout attempts, invalid postal codes, or fraudulent Cash on Delivery submissions.

4Information Sharing & Third-Party Partners

We share your contact and shipping details only with trusted service partners strictly necessary for completing your purchase:

Logistics & Courier Partners:We transmit your name, phone number, and address to verified national courier partners (e.g. BlueDart, Delhivery, DTDC, Xpressbees) to ensure door-to-door delivery.

Statutory Legal Disclosure:We will only disclose customer records if required to do so by a valid court subpoena, law enforcement summons, or mandatory Indian legal statute.

5Cookies & Local Storage

Zenkaido uses functional cookies and browser local storage to maintain your active shopping cart, remember size preferences, and secure checkout sessions. You may configure your web browser to disable or decline cookies; however, doing so will impact shopping cart persistence and checkout functionality.

6Grievance Redressal Officer (IT Rules, 2021)

In compliance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, the contact details of our designated Grievance Redressal Officer are as follows:

Designation: Statutory Grievance Redressal Officer

Entity: Zenkaido Combat & Performance Equipment

Postal Address: Gorai 1, Borivali West, Mumbai, Maharashtra 400091, India

Direct Email: zenkaido.in@email.com

Grievance SLA: Acknowledgment within 48 hours; resolution within 15 working days.